Voice3g - Voice Enabling Business

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Outsourcing is a major strategic decision. You need a vendor who can partner with you for realizing your long-term business objectives.

Partner with Voice3g to move your outsourcing to a value added strategic outsourcing relationship. We offer full spectrum product design and sustaining engineering outsourcing services covering the entire product life cycle.

Your Strategic Voice Partner

Find out how we can help solve your business communication problems through a relationship with Voice3g

Our Capabilities

Read about the types of solutions that can be built with our technology

Software Development Process

Learn how we turn your ideas into a reality

Your Strategic Voice Partner

In today's tough business climate, information that is tied to the desktop limits the performance of your employees, business partners and ultimately your company.

Your information must be circulated beyond the confines of the office - get it into the real world, into the hands of your traveling sales force, dispatched service workers and remote business partners. Mobile computing helps businesses to survive - and thrive.

Our applications translate your voice into data — processing your request in real-time. Whether you are seeking information or changing it:

Pursue opportunities more quickly, close deals faster

Improve customer care and retention

Streamline ordering and delivery processes

Create mindshare among mobile consumers

Remove inefficiencies, reduce error rates in warehouse staff

Removing boundaries to enterprise information improves efficiency, adds value... and increases the bottom line. Now you can - seamlessly, without changes to your current applications, in days... with return on investment in as little as one month.

Our solutions — customized combinations of applications and technology — can reduce operational costs, drive new revenues, and create competitive advantages.

Our Capabilities

With Voice3g, you simply call your application on any phone and use voice commands to navigate. No more tripping through lengthy recorded menus, waiting for options, pressing buttons... only to start all over again with another menu or live operator. You talk. It listens. You interrupt. It lets you barge in. It's natural, interactive conversation and it's worlds apart from other voice technologies.

Why Use The Phone? Because it is the most available communications device.

Why Use Voice? Because it is the most natural human interface available from the phone.

Why Select Voice3g? Because we offer a fully redundant, turnkey voice platform backed by our 40 years of combined experience in Telephony Voice applications.

	Voice-enabled forms provide employees, customers, or partners with forms that they can easily fill out from any phone, using just their voices.
	Voice applications can offer a Virtual Office environment for access to appointments, tasks, and collaboration with other employees, as well as provide secure, easy access to human resources information.
	Interactive notifications inform you when something happens, but more importantly, they allow you to do something about it.
	Voice applications make it possible to provide 24-hour access to services and information.

Software Development Process

Getting to know you
Before we start on any project, we like to get an idea of what your goals are and how we can help you. During this phase we will discuss how your objectives can best be met. We interview key individuals at your site(s) and gather business issues and requirements. During this process we are gathering valuable insight into your needs and the issues that are most frequently presented. This process also helps user acceptance, BETA testing, corporate terms collection and cost benefit analysis. In short, by the end of discovery you are ready to make an informed decision regarding the scope and cost of your project.

The proposal
After reviewing what it will take to get your project completed, Voice3g will submit to you a written proposal describing the project and the estimated costs involved.

Keep Talking
Upon acceptance of the proposal, an inter-organization communication system is established. Your team will be able to log on to our Web site and view up-to-date versions of specifications and design documents, retrieve the latest builds, view project status, and communicate with the Voice3g team members.

Design the application
All the business issues, requirements and deliverables defined in Discovery are reviewed one by one; then architectural views, screen mappings, use cases and test cases are derived. These deliverables are reviewed with your team to get feedback regarding our vision of your needs. We make all the requested revisions and create the first pass design documents. We review the revised specifications with your team and record all requested modifications. This process is repeated one more times. Each pass through this process is called an iteration within our methodology.

Define application milestones
We believe the best way to judge progress, catch errors, and respond to change is to build and deliver often. This allows you to see, and use, the application as it evolves. Early on, the milestones will be functional and design specifications; a little later, ever encompassing portions of the application.

Construction
From Construction on, the project status is updated daily by the Project Manager and presented online for review by all authorized users. Each Milestone is approximately 2 weeks worth of work. The system is built in a series of iterations. Each iteration is a mini project, including coding and testing for each requirement within the milestone. Each Milestone concludes with a demo to the Client. If the Client agrees that all requirements defined under the milestone are complete and functioning properly, we get sign-off and move on to the next milestone. Otherwise we record and resolve all issues until milestone signoff occurs. This process repeats until all milestones in the project are complete.

Delivery
Voice3g runs the entire system through all test cases and repairs bugs until none exist. We also perform simulated load testing and stress testing. We write the System and User Documentation. This can include online help. Voice3g trains the users involved in Beta testing on how to use the system and provides course materials for future training. A select group of users test the system and provide feedback via our online testing tool. Voice3g resolves all in-scope issues found during testing and the system is put into production.

Quality Control

Coding Standards
We have an extensive set of standards for all the platforms we use, encompassing application design, module granularity, global object, commenting, naming, and error handling. We ensure that all our developers use a similar style to facilitate group development and maintenance.

Design Reviews
We carefully review the design of an application before we write a line of code. Many flaws in a application can be avoided inexpensively at this stage. We may prototype some aspects of the application to ensure that the application is consistent with expectations.

Code Reviews
We use a formal structured code review process, complete with checklists and multi-person inspections, to ensure that the code adheres to standards and application performance is as expected.

Testing
We unit test all modules and work with our customers to develop a comprehensive test suite for the entire application to maximize application quality. System testing occurs prior to application delivery to ensure complete interoperability of each component of the application.