The Voice3g team has 40 years of combined experience in Web, Telephony and Mobile application design and implementation. All of our design engineers, project and account managers are staff employees. All of our developers use a shared development process and coding standard. This allows us to deliver a consistent product, and provide an ongoing, high level of support.

 

 

Capabilities

Our product development capabilities

 

Development Process

An overview of our development process

 

Quality Control

Description of our quality control process and how they are applied to our product development approach

 

 

 

 

Capabilities

Telephony Systems
Our telephony applications are based on the Nuance speech suite, Dialogic/NMS CTI hardware, and telephony protocols (T1, PRI, H.323 and SIP). The languages we use include VoiceXML, C++, and Java.

Internet Systems
We build our web services around Windows NT, Apache Web Server, and Microsoft's Internet Information Server. We use Oracle or Microsoft SQL servers as database engines. The languages and protocols we use include Visual Basic, Java, EJB's, Java Servlets, JSP, Active Server Pages, COM+, HTML, DHTML, XHTML, JavaScript, VBScript, VBA, XML, ActiveX, and WML.

 

 

Development Process

Getting to know you
Before we start on any project, we like to get an idea of what your goals are and how we can help you. During this phase we will discuss how your objectives can best be met. We interview key individuals at the your site(s) and gather business issues and requirements. During this process we are gathering valuable insight into your needs and the issues that are most frequently presented. This process also helps user acceptance, BETA testing, corporate terms collection and cost benefit analysis. In short, by the end of discovery you are ready to make an informed decision regarding the scope and cost of your project.

The proposal
After reviewing what it will take to get your project completed, Voice3g will submit to you a written proposal describing the project and the estimated costs involved.

Keep Talking
Upon acceptance of the proposal, an inter-organization communication system is established. Your team will be able to logon to our Web site and view up to date versions of specifications and design documents, retrieve the latest builds, view project status, and communicate with the Voice3g team members.

Design the application
All the business issues, requirements and deliverables defined in Discovery are reviewed one by one; then architectural views, screen mappings, use cases and test cases are derived. These deliverables are reviewed with your team to get feedback regarding our vision of your needs. We make all the requested revisions and create the first pass design documents. We review the revised specifications with your team and record all requested modifications. This process is repeated one more times. Each pass through this process is called an iteration within our methodology.

Define application milestones
We believe the best way to judge progress, catch errors, and respond to change is to build and deliver often. This allows you to see, and use, the application as it evolves. Early on, the milestones will be functional and design specifications; a little later, ever encompassing portions of the application.

Construction
From Construction on, the project status is updated daily by the Project Manager and presented online for review by all authorized. Each Milestone is approximately 2 weeks worth of work. The system is built in a series of iterations. Each iteration is a mini project, including coding and testing for each requirement within the milestone. Each Milestone concludes with a demo to the Client. If the Client agrees that all requirements defined under the milestone are complete and functioning properly, we get sign-off and move on to the next milestone. Otherwise we record and resolve all issues until milestone signoff occurs. This process repeats until all milestones in the project are complete.

Delivery
Voice3g runs the entire system through all test cases and repairs bugs until none exist. We also perform simulated load testing and stress testing. We write the System and User Documentation. This can include online help. Voice3g trains the users involved in Beta testing on how to use the system and provides course materials for future training. A select group of users test the system and provide feedback via our online testing tool. Voice3g resolves all in-scope issues found during testing and the system is put into production.

 

 

 

Quality Control

Coding Standards
We have an extensive set of standards for all the platforms we use, encompassing application design, module granularity, global object, commenting, naming, and error handling. We ensure that all our developers use a similar style to facilitate group development and maintenance.

Design Reviews
We carefully review the design of an application before we write a line of code. Many flaws in a application can be avoided inexpensively at this stage. We may prototype some aspects of the application to ensure that the application is consistent with expectations.

Code Reviews
We use a formal structured code review process, complete with checklists and multi-person inspections, to ensure that the code adheres to standards and application performance is as expected.

Testing
We unit test all modules and work with our customers to develop a comprehensive test suite for the entire application to maximize application quality. System testing occurs prior to application delivery to ensure complete interoperability of each component of the application.

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